Service Manager

EquipmentShare•Phoenix, AZ

11d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Phoenix, Arizona. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses the company’s technology to create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose equipment issues using data from hundreds of makes and models. The role determines root causes and corrective actions for equipment issues, coordinates and supervises service personnel, and schedules repairs for customer- and company-owned rental equipment. The Service Manager maintains customer relationships and works to ensure customers are satisfied with EquipmentShare’s service and support, are kept up to date about ways the company can support their business, and receive prompt responses to inquiries, requests, complaints, and other communications. The role also includes employee training and development and maintaining a safe work environment. Other duties may be assigned as needed. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. This is a safety-sensitive position; an employment offer is contingent on passing a 10-panel drug screen. Employment is also contingent on passing a background check.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and quickly learn and stay current on EquipmentShare products and services.
Ability to work competitively while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
Experience leading maintenance teams.
High school diploma.
Valid driver’s license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely.
Ability to lift up to 50 pounds at times.
Must pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

Trade school certificate.
Experience in field service, maintenance, and repair.
Experience or background in the construction industry; preference will be given to applicants with this experience or background.

Responsibilities

Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Use company technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose equipment issues.
Determine root causes and corrective actions for equipment issues.
Maintain and nurture customer relationships and keep customers informed about service, support, and ways EquipmentShare can help their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees.
Maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Competitive compensation consisting of base salary plus a Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous PTO and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.