Service Manager

North Central Utility • Saint Augusta, MN

11d • $75,000 - $100,000

About The Position

North Central Utility (NCU) is seeking a self-motivated, results-driven Service Manager to oversee service department operations. The role leads service technicians and manages repair orders, sales goals, expenses, reporting, estimating and quoting, warranty administration, customer relationships, staff development, and department safety. The Service Manager works with other department managers and serves as a liaison between parts, sales, and service, while assisting the Operations Manager as needed.

NCU is a family-owned and operated semi-trailer dealership with 10 locations throughout Wisconsin, Minnesota, and North Dakota. The company sells new and used semi-trailers and offers trailer maintenance, DOT inspections, laser alignment, wreck repair, refrigeration units, mobile service, and heavy-duty truck and trailer parts.

This is a full-time, safety-sensitive position. Pre-employment and post-accident drug testing are required.

Requirements

• High school diploma or GED equivalent.
• Experience leading and managing people.
• Interpersonal skills and the ability to communicate professionally with customers.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook, as well as technology and computers.
• Ability to meet the physical demands of the position.
• Valid driver's license.

Nice To Haves

• Previous experience in a related field is preferred.

Responsibilities

• Oversee service department operations.
• Manage service technicians and shop repair orders.
• Increase department profit margins and ensure sales goals are met.
• Oversee department expenses and report sales volume, profits, and sales revenue.
• Prepare estimates and quotes and administer warranties.
• Complete sales reports and paperwork accurately and on time, and maintain department files.
• Manage execution of store-level projects.
• Manage department and staff training using industry best practices.
• Conduct team performance reviews and support staff development.
• Act as a liaison between parts, sales, and service, and work with other department managers.
• Assist wherever needed in the department and assist with building maintenance.
• Market NCU services and educate customers about them.
• Develop and leverage relationships with key decision makers; identify customer needs and opportunities; negotiate with customers; and promote customer relationships.
• Understand the market and competition.
• Recruit staff as needed.
• Motivate and lead the team through excellence and a strong work ethic.
• Promote a safety-first workplace.
• Attend industry workshops as needed.
• Assist the Operations Manager as needed.

Benefits

• $75,000–$100,000 based on experience, plus commission.
• 401(k) with company match and profit sharing.
• Health, dental, vision, life, and short-term disability insurance.
• Flexible Spending Accounts through an FSA Section 125 program.
• Paid time off.
• Paid holidays (8.5 days).
• Training and professional development opportunities.
• Annual safety shoe and tool allowances.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED