Service Manager

Alsco•Pensacola, FL

11d

About The Position

The Service Manager leads all aspects of branch-level service operations, including customer retention, account growth, operational compliance, and team performance. The role is responsible for excellence in route delivery service, customer satisfaction, and financial results, and reports directly to the General Manager. The Service Manager leads, develops, and coaches District Managers and Route Sales Representatives; oversees route audits, customer visits, issue resolution, and proactive communication; and supports retention and revenue growth through upselling, cross-selling, product sampling, and new account installations. The position collaborates with Sales, Production, and Office teams to achieve branch goals, identify growth opportunities, and maintain a safe, compliant workplace. The work may involve operating vehicles on public roads and working at customer locations, in offices, and in service areas of an industrial laundry facility, Service Center, or depot. Travel to customer sites may be required. The employee may be required, at the company’s discretion, to drive a company-owned or employee-owned vehicle. Physical demands include sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 pounds, standing, walking, writing, speaking, and hearing. Employment is contingent upon successful completion of background and safety-sensitive drug screening.

Requirements

3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
Strong knowledge of route operations, customer retention, performance management, and service execution.
Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
Valid driver’s license and a safe driving record.

Responsibilities

Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable, and promotable service team.
Drive employee performance through regular coaching, performance evaluations, and career development planning.
Oversee route audits, customer visits, issue resolution, and proactive communication to ensure exceptional customer service.
Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
Collaborate with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
Promote a safe working environment and enforce all safety standards.
Ensure delivery vehicles are properly maintained and operated safely.