Service Manager

TruGreen•Glenarm, IL

9d•$60,940 - $78,351•Onsite

About The Position

The Service Manager provides quality and timely customer service by recruiting, training, and supervising lawn care specialists. The role coaches and develops field staff to help improve customer retention by exceeding customer expectations. It oversees service operations, personnel performance, training, safety, work scheduling, and compliance with licensing and transportation documentation requirements. The position requires extensive local travel and must be performed while physically located in the United States.

Requirements

Associate’s degree in a business-related discipline and at least two years of related experience in lawn, horticulture, agronomy, or lawn care services, or an equivalent combination of education and experience.
At least two years of supervisory management experience.
Valid, permanent driver’s license from the state of residence and current liability auto insurance.
Must be at least 21 years old by the date of hire.
Excellent verbal and written communication skills; ability to communicate effectively with all levels of leadership and front-line staff.
Leadership skills in team building, talent selection, training, mentoring, developing a sales team, and executing goals.
Excellent time management skills.
Practical knowledge of the service industry and experience developing and executing sales plans.
Business process analysis skills.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Fluent English speaking, reading, and writing ability.
Must be physically located in the United States while performing the job.

Nice To Haves

Bachelor’s degree.
Sales experience.

Responsibilities

Evaluate the quality of customer service and develop procedures to minimize customer complaints; address service concerns diplomatically.
Coach and develop lawn specialists and trainees, and collaborate with other managers to identify ways to reduce customer cancellations.
Recruit, interview, and select personnel needed to staff the service function; evaluate performance, make salary recommendations, and administer discipline consistent with company policy.
Plan and conduct new-hire and ongoing training covering customer service, technical skills, safety policies, and procedures.
Supervise technicians to meet service production and sales goals, maintain positive morale, and promote teamwork.
Examine associate work for accuracy, neatness, and compliance with best practices and company policies and procedures.
Establish work procedures and issue oral and written instructions; coordinate information between customers and field technicians; prepare work schedules and assign and monitor duties for efficiency.
Prepare composite reports from subordinate reports and conduct daily and weekly management meetings.
Provide a safe workplace through ongoing training and adherence to company policies.
Maintain Department of Transportation Pre/Post Trip Inspection and Drive Qualification files, and ensure associates maintain required current licenses.