Service Manager
About The Position
The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role leads, coaches, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. It also oversees service-team work assignments, customer interactions, hiring, training, quality standards, and store operations while helping drive sales and customer satisfaction. The listed pay range is $23.00–$35.94. Bridgestone Retail Operations provides formal and on-the-job training, performance incentives, paid vacation and holidays, healthcare benefits, a 401(k) plan, and opportunities for professional development. Medical, dental, and vision coverage begins on the first day for teammates. The position requires a high school diploma or equivalent, automotive service experience, and prior service manager or service writer experience.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Ability to solve customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and remain current on automotive repair issues.
- Must maintain a valid automotive driver’s license at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Work to ensure high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, building relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Lead, coach, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting day one for teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Formal training and performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Professional development and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Agility and work/life effectiveness support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
