Service Manager - Pest Control

ARUZA LLC•Carrollton, TX

10d

About The Position

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth. The Service Manager leads field technicians, including termite and moisture remediation specialists, and oversees daily pest control, termite, and moisture remediation operations. The role ensures services are delivered efficiently, safely, and in compliance with company policies, industry regulations, manufacturer specifications, warranty requirements, and state guidelines. The Service Manager manages schedules and workflows for inspections, treatments, moisture barrier installations, vapor barrier replacements, dehumidifier installations, and related structural remediation. They inspect work for quality, handle on-site customer interactions and escalated service issues, train and mentor technicians, manage inventory and equipment, enforce safety procedures, maintain service documentation, prepare reports, and help resolve technical and operational challenges. The position also requires staying current on applicable regulations, treatment methods, and industry best practices.

Requirements

At least three years of pest control service experience.
Strong knowledge of termite treatment methods and moisture remediation practices is preferred.
Prior supervisory or operations management experience with a results-driven company.
Proven leadership capabilities.
State Certified Applicator license or ability to obtain one, with endorsements covering termite work.
Strong communication skills and the ability to lead teams effectively.
Commitment to learning and sharing knowledge with others.
Detail-oriented, organized, and customer-focused.
Ability to lift up to 50 pounds.
Must be able to drive a company vehicle for branch operations, inspections, and site reviews.
Ability to work in confined spaces such as crawl spaces and attics, sometimes in high heat, humidity, or other challenging environmental conditions.
Ability to kneel, crouch, crawl, and climb ladders as required.
Comfort with potential exposure to dust, insulation, pests, and low-clearance areas.
Willingness to work occasional Saturdays per branch schedule and additional days based on business needs.

Nice To Haves

Knowledge of building construction and crawlspace moisture control systems.

Responsibilities

Supervise and lead field technicians, including termite and moisture remediation specialists; assign tasks and provide guidance.
Ensure technicians follow company protocols, safety standards, and regulatory requirements.
Manage and monitor daily pest control, termite, and moisture remediation field activities.
Oversee scheduling and workflow for inspections, treatments, moisture barrier installations, vapor barrier replacements, dehumidifier installations, and related structural remediation.
Conduct regular inspections of technicians’ work and verify it meets service standards, manufacturer specifications, warranty requirements, and state guidelines.
Address customer concerns on-site, explain termite and moisture control solutions, and resolve escalated service issues, warranty claims, and follow-up treatment matters.
Train and mentor technicians on treatment methods, moisture remediation practices, safety procedures, equipment use, and customer service.
Provide ongoing training on industry best practices, inspection techniques, and regulatory updates.
Manage inventory of pesticides, termiticides, moisture remediation materials, tools, and equipment; coordinate equipment maintenance and calibration.
Enforce safety protocols, including confined-space entry and safe handling of moisture remediation equipment; conduct safety audits and promote a strong safety culture.
Maintain accurate records of services, inspections, and follow-ups; prepare performance, quality control, and compliance reports for management.
Address technical and operational challenges and support technicians with complex infestations, structural moisture damage, and inaccessible treatment areas.
Stay current on regulations, treatment methods, and industry best practices, and ensure operations comply with local, state, and federal laws.