Service Manager

Hy-Vee, Inc.•Dubuque, IA

About The Position

The Service Manager provides prompt, efficient, and friendly customer service and ensures customer needs are met. The role supervises and coordinates employee activities across the store, or performs the work of all job levels, and promotes a positive, safe, and customer-focused environment. The manager plans and assigns work, trains employees, monitors performance and compliance, addresses customer issues, and supports store operations including merchandise ordering, displays, safety, and record keeping. The position reports to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Positions reporting to the Service Manager include all positions except those listed above or designated by the Store Director. The role is non-exempt and has daily contact with customers, employees, suppliers/vendors, and the general public, with occasional contact with regulatory agencies. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

High school education or equivalent experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Availability for required night and weekend shifts.
Successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, efficient, friendly, and helpful customer service throughout the store.
Promote a positive, friendly atmosphere and model professionalism, teamwork, and customer-focused behavior.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure work is completed properly and on time.
Supervise and coordinate employee activities in all areas of the store when Department Managers are absent, or perform work at all job levels.
Train employees on store policies, department procedures, job duties, and safety procedures.
Maintain positive employee relations, help resolve performance-related problems, evaluate employee performance, and recommend personnel actions.
Ensure employees comply with company policies, laws, security practices, sales procedures, and record-keeping requirements.
Address customer issues and explain store services to prospective personal and business account customers.
Order merchandise, verify deliveries and quality, compare deliveries with orders, and report discrepancies.
Determine the location of advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory, and advertising and display projections and actuals.
Train and enforce safety procedures; complete customer accident and employee injury reports and assign light duty as necessary.
Maintain department and company standards for personal hygiene and dress, and follow company policies and store guidelines.
Monitor market trends, competition, products, equipment, and merchandising techniques.
Provide ongoing education to employees about new and updated company and store policies, procedures, and duties.
Handle cash registers, sell or issue merchandise when authorized, recommend cost-reduction programs, and review personnel records for completeness and accuracy.
Recommend merchandise additions, deletions, and shelf allocations; assist in other store areas and perform other job-related duties and projects.
Report to work as scheduled and on time.