Service Manager
Orkin LLC•Cranberry, PA
About The Position
Orkin’s Service Manager leads a service operation and develops a team of Orkin Pros to deliver high-quality pest control service. The role combines technical knowledge, leadership, customer service, and empathy to build customer trust and meet or exceed expectations. After paid training, the manager oversees service delivery, supports business growth, and promotes safety, professionalism, integrity, and innovation. The position includes substantial interaction with customers and employees, field work, and participation in community service projects.
Requirements
- High school diploma or equivalent.
- Valid driver’s license.
- Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
- Ability to work independently in the field and interact with clients.
- Ability to meet physical job requirements and safely perform the duties, with or without accommodations.
- Ability to safely use a ladder within the manufacturer’s weight capacity.
- Ability to occasionally lift and carry up to 50 pounds.
- Ability to safely access crawl spaces, attics, confined spaces, and rooftops, including climbing or balancing and stooping, kneeling, crouching, or crawling.
- Ability to wear personal protective equipment, sometimes including an OSHA-compliant respirator.
- Willingness to work in different weather conditions.
Nice To Haves
- Sales experience is preferred.
Responsibilities
- Lead an entire service operation upon completion of paid training.
- Motivate the service team to consistently provide excellent service while prioritizing safety.
- Conduct oneself professionally and with integrity when working with customers and coworkers.
- Assist with recruiting service team members.
- Train and develop Orkin Pros through hands-on management.
- Lead training meetings.
- Oversee the Orkin Pro Ride-A-Long program.
- Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
- Support the team in adopting new products, services, and technology.
- Monitor scheduling, routing, and inventory to improve efficiency and productivity.
- Participate in community service projects.
Benefits
- Competitive earnings starting at $55,000 to $65,000 per year.
- Company vehicle with gas card upon route assignment.
- Company-provided iPhone and iPad with sales software.
- Medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match.
- Employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts.
- Tuition reimbursement.
- Dependent scholarship awards.
- Industry-leading comprehensive training program.
- Opportunities to volunteer and give back to the community.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
