Service Manager

Morgan Properties•Baldwinsville, NY

9d•$28 - $30•Onsite

About The Position

Morgan Properties is seeking a Service Manager to oversee maintenance operations for a 234-unit community in Baldwinsville, New York. The role leads maintenance staff and daily operations, including service requests, preventative maintenance, apartment turns, inspections, inventory, expenses, and vendor and contractor work. The Service Manager provides advanced maintenance troubleshooting and guidance, develops the team, and works closely with office staff to deliver responsive service and a positive resident experience. The role includes paid rotating on-call participation and availability for emergencies, snow removal, and severe weather response. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, and may change based on business needs. Compensation is $28.00–$30.00 per hour, with additional incentives and benefits. Total compensation may vary based on factors including location, skills, education, and experience.

Requirements

Active and valid driver's license with reliable transportation.
Strong working knowledge of HVAC, plumbing, electrical systems, appliance repair, and general building maintenance.
Ability to lead teams, prioritize competing demands, and maintain high operational standards.

Nice To Haves

HVAC/EPA/CFC Certification preferred.
Five or more years of maintenance experience preferred, including leadership or supervisory experience.
Multifamily maintenance experience strongly preferred.

Responsibilities

Lead, coach, and develop a team of Maintenance Technicians.
Oversee daily maintenance operations, work order completion, and apartment make-ready schedules.
Provide advanced troubleshooting and guidance in HVAC, electrical, plumbing, appliance repair, carpentry, drywall, and general maintenance.
Establish and manage preventative maintenance programs to protect community assets and support long-term operational success.
Conduct regular inspections of buildings, common areas, and vacant apartments to maintain quality and safety standards.
Manage inventory, supplies, and maintenance-related expenses.
Coordinate and oversee vendor performance and contractor work.
Develop and maintain an effective on-call schedule for the maintenance team, while remaining available for emergencies and severe weather events.
Partner with office staff to deliver responsive service and exceptional resident experiences.
Participate in paid rotating on-call coverage and respond to emergency events, snow removal, and severe weather.