Service Manager-East Austin

Mill Creek Residential • Austin, TX

5d • $33 - $35

About The Position

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. The role leads routine and preventive maintenance of buildings and amenities, including HVAC, electrical, plumbing, carpentry, and major appliances. The Service Manager anticipates potential problems and leads plans to address them while maintaining close attention to community operational needs.

The position also oversees maintenance associates and vendors, supports hiring and development of the service team, manages maintenance schedules and expenses, and ensures compliance with company policies, safety standards, and applicable laws, including Fair Housing regulations. The Service Manager responds to resident requests and works to deliver excellent customer service and high-quality apartment turnover and maintenance.

Requirements

• Five or more years of maintenance technician work or related experience.
• HVAC Certification required.
• Ability to read, write, and speak English sufficiently for written and verbal communication with associates, residents, and vendors.
• Ability to take measurements accurately and perform basic arithmetic.
• General computer skills, including Microsoft Office and property-management software.
• Ability to frequently operate maintenance equipment and tools, including hand and power tools, motors, pumps, compressors, blowers, augers, ladders, landscaping equipment, and safety equipment.
• Ability to frequently use measuring and testing devices, including voltmeters, ohmmeters, testing meters, and pH tests.
• Ability to safely work with chemicals, paint, and general cleaning supplies.
• Ability to frequently operate motorized vehicles such as cars, trucks, vans, or golf carts.

Nice To Haves

• High school diploma or GED preferred.
• CAMT preferred.
• CPO preferred.
• Multifamily housing experience helpful.
• Bilingual ability is a plus.

Responsibilities

• Inspect community grounds and buildings for safety issues and maintenance projects, prioritizing repairs of unsafe conditions.
• Monitor inventory of tools, supplies, and spare parts for common and emergency maintenance needs.
• Schedule and perform preventive maintenance on equipment and tools.
• Inspect vacated apartments, document renovation needs, and re-inspect completed units for quality and timely completion.
• Respond promptly to resident requests and provide excellent customer service.
• Maintain records of preventive maintenance, service requests, expenditures, apartment make-ready status, and work in progress.
• Identify utility, apartment, fixture, and sewer cut-offs and prepare maps showing their locations.
• Oversee internal and external vendors and maintenance service suppliers.
• Collaborate with the General Manager and/or Community Manager on hiring, training, supervision, evaluation, and counseling of the service team.
• Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
• Work with the Community Manager to develop and manage programs that control maintenance expenses.
• Assist with maintenance budgets and safety meetings; ensure required MSDS sheets are available before leading a meeting.
• Follow company policies and operating and safety standards, promote safe work practices, and ensure compliance with applicable laws and Fair Housing regulations.
• Recruit, hire, schedule, assign work to, train, and evaluate associates.
• Set team goals and accountability; provide feedback, coaching, support, and recognition, and hold one-on-one meetings with staff.
• Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions for community associates.
• Support associate development through targeted training and growth opportunities.
• Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
• Perform other duties as assigned and embody the Mill Creek mission, values, and brand promise.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• Employer-sponsored short- and long-term disability insurance, life insurance, and ADD insurance.
• 401(k) with employer matching.
• Paid time off, including vacation, sick time, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED