Leasing Consultant - East Austin

Mill Creek Residential•Austin, TX

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents. The role provides outstanding customer service and demonstrates sales excellence by guiding prospects in choosing homes and supporting residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on the associate’s skills, experience, career goals, and the community’s needs.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills in English.
Ability to take ownership of resident issues and concerns and resolve them.
Ability to learn and communicate knowledge of the community, inventory, pricing, availability, neighborhood, and local area.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a computer, tablet, and telephone, and program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.
Experience in multifamily or single-family rentals, built-to-rent, related property management, retail sales, or hospitality.

Responsibilities

Greet prospective residents, determine their needs and preferences, and present the community, homes, features, and benefits.
Complete lease applications, assist with application verification, and communicate application results in a timely manner.
Manage and follow up with prospect leads, convert prospects into leases, and work toward leasing goals.
Research competitors and update monthly market surveys on rents, specials, and events.
Answer and return telephone calls, including prospect calls, resident issues, and service requests.
Enter accurate, timely information into appropriate systems, manage Entrata tasks and leads daily, and prepare leasing reports as requested.
Maintain the office, clubroom, home models, and market-ready homes in impeccable condition.
Share promotional ideas, assist with social media advertising, and post Craigslist ads daily to generate traffic.
Help prepare for move-ins, including walking homes and preparing gifts and move-in packages.
Stay informed about the surrounding neighborhood and share relevant information with prospects and residents.
Address customer concerns professionally and promptly, support residents during move-ins, and assist with renewals, move-outs, and transfers.
Communicate service guarantees and customer service standards, contribute ideas to improve resident satisfaction, and participate in resident-retention efforts.
Accept service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including addendums, and provide the Community Manager with updates on daily activity, notices to vacate, leases, cancellations, transfers, and renewals.
Attend training classes and meetings as required or recommended by management.
Strive for a 25% conversion ratio of tours to new leases through effective selling and follow-through.
Follow company policies and procedures and comply with Federal, State, and local laws, including Fair Housing regulations.
Represent Mill Creek’s mission, values, and brand promise, and complete other duties as assigned.