Sales and Leasing Consultant - Austin Subaru

CONTINENTAL AUTO GROUP•Austin, TX

1d•Onsite

About The Position

Austin Subaru Sales and Leasing Consultants learn and master auto sales through a value-creation sales experience focused on customers’ needs, while building Subaru product knowledge. They guide customers through the purchase experience in a customer-advocating environment. The role includes identifying customer needs and buying motivations, matching customers with appropriate vehicles, presenting products, conducting demonstration drives, and asking customers to purchase. Consultants continue to improve their vehicle and process knowledge and educate customers about products and processes. They assist customers from initial contact through follow-up and after-purchase support, track customer information in a database, and document communications by phone and email. The position also involves learning vehicle financing and presenting financing options, preparing purchase agreements, appraisal information, credit applications, and other paperwork, and following local, state, and federal reporting guidelines. Compensation is commission-based, with paid training at $20 per clock hour for up to 60 days. Salespeople work alternating schedules of 8:30 AM–4:00 PM, 10:30 AM–6:00 PM, and 12:00 PM–7:00 PM, with two days off each week: Sunday and one weekday.

Requirements

Must be at least 18 years of age.
Must have held a valid driver's license for at least one year and have a clean driving record.
Strong verbal and written communication skills.
Strong listening skills.
Ability to take instruction and follow direction.
Punctuality.
Strong customer focus and a growth mindset.
Emotional stability and ability to work on a team.

Nice To Haves

Customer service experience is preferred; prior sales experience is not required.
English/Spanish bilingualism is a plus.

Responsibilities

Identify customers’ needs and buying motivations and match them with the appropriate vehicle.
Conduct product presentations and demonstration drives, and ask customers to purchase.
Overcome customer obstacles and objections.
Continuously improve vehicle and sales-process knowledge and educate customers about products and processes.
Assist customers at initial contact, provide professional follow-up, and support them after purchase.
Track customers by meticulously entering information into the database.
Follow up by phone and email and document all communications.
Learn vehicle financing and present financing options to customers.
Prepare purchase agreements, appraisal information, credit applications, and other documentation with close attention to detail.
Follow local, state, and federal reporting guidelines.

Benefits

Employer-paid dental insurance.
Employer-paid life insurance.
Employer-paid medical insurance.
Employer-paid telemedicine access.
Employer-paid health savings account contribution.
Employer-paid flu vaccinations every fall.
Employer percentage matching for 401(k).
Employer-paid parental leave.
Five paid bereavement leave days per year for immediate family members after 60 days.
Paid vacation time, increasing with tenure: 5 days per year from 60 days to 1 year; 14 days from 1 to 3 years; 19 days from 3 to 7 years; and 24 days for 7 or more years.
Annual Christmas bonus based on tenure.
Annual Christmas party and employee appreciation dinner.
Employee vehicle purchase program.
Employee discounts on collision repair, parts, and service.
Bi-weekly pay, paid on Fridays.
Thanksgiving, Christmas, and New Year's holidays.
Employer-paid lunches every Saturday and lunches or dinners for special occasions.
Access to an in-house insurance agency and marketing agency.
Voluntary life insurance, voluntary AFLAC supplemental coverage, voluntary vision plan, pet insurance, and LegalShield.
$200 donation to a charity of the employee's choice with approval.
Paid sales training at $20 per clock hour for up to 60 days.