Community Manager-East Austin

Mill Creek Residential • Austin, TX

5d

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve desired business outcomes.

The Community Manager oversees community finances, sales and marketing, operating standards, and associate management and development. This includes strategies to maximize revenue and occupancy, budget and forecast preparation, leasing and renewal processes, compliance, vendor contracts, team development, and maintaining brand and service standards.

Requirements

• High school diploma or GED.
• 3–5 years of multifamily or related property management experience, or equivalent experience.
• 2 years of supervisory experience.
• Commitment to and passion for providing outstanding customer service.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor’s degree or related experience preferred.

Responsibilities

• Manage financial aspects of assigned community operations in support of business goals.
• Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
• Oversee pricing and occupancy strategies.
• Assist in preparing the community budget and provide monthly reforecasts, operating reports, and executive summaries.
• Review and approve or submit contracts for approval within company budget authority levels.
• Communicate significant budget departures in accordance with company policy and standards.
• Partner with the Service Manager to review and recommend capital improvements and programs for expense reduction.
• Oversee sales, lease renewals, and resident move-in and move-out processes.
• Administer and complete the resident renewal program and move-in and move-out processes.
• Maintain accurate knowledge of community inventory, pricing, and availability, and general knowledge of competitors.
• Assess the community’s competitive environment and adjust operating strategy accordingly.
• Participate in Revenue Management calls when applicable.
• Ensure communities maintain brand standards for property presentation, marketing, offices, models, and associate appearance.
• Review and analyze operating reports to track community performance and understand local economic impacts.
• Ensure compliance with company and partner procedures and applicable federal, state, and local laws, including Fair Housing regulations.
• Manage contracts with third-party service providers.
• Recruit, hire, schedule, assign work to, train, and evaluate associates.
• Establish team goals and accountability; provide feedback, coaching, support, recognition, and regular one-on-one meetings.
• Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions for community associates.
• Support associate development through targeted training and growth opportunities.
• Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
• Complete other duties as assigned.

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Employer-sponsored short- and long-term disability insurance
• Life and accidental death and dismemberment insurance
• 401(k) with employer matching
• Paid vacation, sick leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED