Community Manager - Pittsburgh's East End
About The Position
A Pittsburgh-based property management company is seeking an experienced, highly organized, and proactive Community Manager to oversee the daily operations of an established residential community in Pittsburgh’s East End. This position requires experience working collaboratively with executive-level Boards of Directors, residents, and service providers to ensure efficient operations, maintain community standards, and deliver exceptional service. The ideal candidate possesses high emotional intelligence (EQ) and a tactful approach to community relations, allowing them to navigate resident needs and balance competing priorities with absolute grace and fairness. The ideal candidate is a polished, responsive, hands-on professional with exceptional written communication skills, strong attention to detail, and a high level of professionalism.
Requirements
- Experience working collaboratively with executive-level Boards of Directors, residents, and service providers.
- High emotional intelligence (EQ) and a tactful approach to community relations.
- Polished, responsive, hands-on professional.
- Exceptional written communication skills.
- Strong attention to detail.
- High level of professionalism.
Nice To Haves
- Experience with Yardi.
- Strong background in any standard property management software (such as RealPage, AppFolio, or Entrata) and ability to learn new systems quickly.
Responsibilities
- Serve as the primary point of contact between residents, the Board, staff, and management.
- Manage all resident communications (newsletters, notices, website) and address inquiries or concerns promptly.
- Maintain comprehensive, organized hardcopy and digital files for all residences and corporate records.
- Enforce community rules and Design Guidelines fairly, and take immediate action in emergency situations.
- Supervise, schedule, and support on-site staff to ensure seamless, high-quality service.
- Support the Board of Directors with monthly reporting, performance tracking, and governance needs.
- Assist with financial tracking, delinquency management, and updating monthly expense forecasts.
- Oversee community key/access management and help coordinate large-scale capital investment projects.
- Collaborate with legal, financial, insurance, and government partners to ensure total compliance.
- Assist residents with necessary unit sales documentation in coordination with legal counsel.
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Robust medical, dental, and vision packages with 70% of premium costs covered by the company.
- 401(k) plan featuring a competitive company match.
- Join a friendly, collaborative, and deeply supportive team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
