Service Manager

Hy-Vee•Newton, IA

11d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role includes leading by example, managing schedules, handling customer issues, overseeing merchandising and compliance, and assisting wherever needed in the store. The Service Manager works in a fast-paced retail environment and helps develop employees and deliver results. A high school diploma or equivalent experience is required. Two or more years of similar or related work experience is preferred. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview people to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending associated with store duties.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make customers' visits positive.
Lead by example and maintain positive employee relations, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up on task completion.
Supervise and coordinate employees throughout the store in the absence of Department Managers, or perform work at any job level as needed.
Ensure consistent customer service and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise additions, deletions, and shelf allocation.
Handle confidential pricing, sales, profit-and-loss, and employee wage information with discretion.
Follow Hy-Vee policies and store guidelines, and report to work as scheduled and on time.