Service Manager

Hy-Vee•Springfield, IL

9d•Onsite

About The Position

The Service Manager helps keep a Hy-Vee retail store running smoothly by supervising and coordinating employee activities across departments and ensuring customers receive prompt, friendly service. The role includes leading by example, managing schedules, addressing customer issues, overseeing merchandising and compliance, and supporting store operations wherever needed. The Service Manager works in a fast-paced store environment and is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview for basic information, communicate directions clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit positive.
Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign employees to duties and follow up on task completion.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure consistent customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide education on policy and procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures, help maintain a safe and healthy work environment, and complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll-system functions.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise additions, deletions, and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.