Service Manager

Orkin LLC • Broadview, IL

11d

About The Position

Orkin’s Service Manager leads a high-performance service operation and ensures customers receive consistently excellent, safe, and empathetic pest-control service. After completing paid training, the manager leads and develops the service team, builds customer trust through technical knowledge and interpersonal skills, and supports the growth and success of the business. The role includes substantial engagement with customers and employees, field work, and participation in community service projects.

Orkin provides an award-winning training program, tools and technology, a company vehicle with gas card, and opportunities for career growth. Industry experience is not required to start, although field service experience is highly preferred. Compensation is listed as $60,000–$70,000 annually, with additional benefits including insurance, retirement and stock-purchase programs, paid leave, discounts, and tuition assistance.

Requirements

• At least two years of lead experience.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to coach and mentor employees with varying levels of experience.
• Ability to work independently in the field and interact with clients.
• Ability to solve problems tactfully and professionally and think quickly and efficiently.
• Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
• Meet physical job requirements and safely perform job duties with or without accommodations.
• Safely use a ladder within the manufacturer’s weight capacity.
• Occasionally lift and carry up to 50 pounds.
• Safely access crawl spaces, attics, confined spaces, and rooftops; climb or balance; and stoop, kneel, crouch, or crawl.
• Wear personal protective equipment, which may sometimes include an OSHA-compliant respirator.
• Work in different types of weather conditions.

Nice To Haves

• Field service experience is highly preferred.

Responsibilities

• Lead the service operation after completing paid training.
• Motivate the service team to provide excellent service while prioritizing safety.
• Maintain professionalism and integrity when working with customers and coworkers.
• Assist with recruiting service-team talent.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support the team's adoption of new products, services, and technology.
• Monitor scheduling, routing, and inventory to improve efficiency and productivity.
• Participate in community service projects.

Benefits

• Competitive earnings of $60,000–$70,000 annually.
• Company vehicle with gas card.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Industry-leading comprehensive training program.
• Opportunities to volunteer and give back to the community.
• Annual rewards trip honoring top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED