Service Manager

Vancer • Doniphan, NE

64d

About The Position

RION Equipment is looking for a Manager of Service that will have overall responsibility for the critical issues of branch operation and profitability. If you have any questions prior to applying, please reach out to our Recruiting team at [email protected] or 402-891-7555.

Requirements

• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc.
• Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs.
• Makes policy and work decisions based upon best interest of RION Equipment and customer.
• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.
• Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation.
• Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.

Responsibilities

• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc.
• Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs.
• Makes policy and work decisions based upon best interest of RION Equipment and customer.
• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.
• Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation.
• Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.

Benefits

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed