Service Manager

Hy-Vee, Inc.•Des Moines, IA

8d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and assists wherever needed. The manager also trains and evaluates employees, supports safety and store operations, handles merchandise and cash-related tasks, and protects confidential business and personnel information.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to obtain basic information through interviews, guide and direct people clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to meet the physical requirements of the role, including frequent standing and walking and repetitive reaching and bending.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit positive.
Promote positive employee relations and a store culture of friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign duties and ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level.
Ensure customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, job duties, and policy updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury when needed.
Order merchandise, verify deliveries and quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand payroll system basics.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.