Service Manager

Sunstate • Memphis, TN

8d

About The Position

Sunstate Equipment Co. is hiring a Service Manager to lead shop and field service operations. The role oversees service mechanics and technicians, ensuring equipment is maintained, repaired, and available as needed. The Service Manager develops plans to meet established goals, coordinates with Sales and Operations on rental contract timelines, and leads continuous improvement across service performance, productivity, and efficiency.

The manager provides engaged leadership through coaching, mentorship, hiring, and performance evaluations. The position also involves scheduling and monitoring team work, identifying improvement opportunities through metrics, and auditing maintenance and repair records, including field service paperwork and work orders. The role is responsible for ensuring shop activities meet safety requirements, including staff safety training, safety protocols, and maintaining a safe work environment.

Sunstate describes a close-knit, employee-focused culture that values diverse backgrounds and perspectives, supports career development and internal promotion, and provides resources intended to make employees’ lives easier. The advertised salary is $68,278–$90,155, dependent on experience, and is paid weekly.

Requirements

• At least 2 years of experience leading others, formally or informally.
• Strong leadership, organizational, and time-management skills, with the ability to work independently.
• Strong communication skills, including active listening and assimilating information to communicate clearly and motivate and guide others.
• Consistently adhere to safety policies, procedures, and guidelines.
• Demonstrate a strategic mindset in developing short- and long-term plans to optimize results.
• Safe working knowledge of shop tools and equipment.
• Adaptability to work in a fast-paced, continuously improving environment within a growing company.

Nice To Haves

• 3–5 years of management-level experience in shop and service management within the construction equipment rental industry.
• Previous service or maintenance experience.

Responsibilities

• Manage shop and field service mechanics to ensure equipment maintenance, repair, and availability.
• Develop strategic and tactical plans to achieve established goals.
• Partner with Sales and Operations to coordinate realistic timelines and fulfill rental contract commitments.
• Lead continuous improvement efforts across service performance metrics.
• Guide the team in meeting performance, productivity, and efficiency standards.
• Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes.
• Ensure shop activities comply with safety regulations and standards; provide safety training, implement safety protocols, and maintain a safe work environment.
• Delegate and direct service tasks to technicians while monitoring progress.
• Coach and mentor team members.
• Interview candidates and select talent based on skills, experience, and operational alignment.
• Conduct performance evaluations and provide timely coaching and guidance.
• Oversee productivity and schedule team members to optimize efficiency.
• Analyze metrics to identify improvement opportunities and recommend solutions.
• Audit equipment maintenance and repair records, including field service paperwork and work orders, for accuracy and quality.

Benefits

• Company-provided cell phone, laptop, and truck.
• Quarterly and annual bonus incentives.
• Work boot allowance.
• Free rental of Sunstate equipment.
• “My Holiday” benefit allowing employees to celebrate any holiday without using personal time.
• Medical, dental, and vision insurance eligibility after the first full month of employment.
• 401(k) retirement plan with up to a 6% company match after 90 days.
• Baby Bonding benefit.
• Discounts on items and services including movie tickets and cell phone bills.
• Paid weekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed