Service Manager

Holiday World RV•Katy, TX

1d•Onsite

About The Position

Service Manager – Recreational Vehicle Job Description If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. Houston largest RV dealership is searching for a results oriented Service Manager who is motivated to excel and serious about a true career in this highly competitive industry. As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Requirements

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Conduct daily one-on-one client status meetings with each advisor to identify potential service issues.
Collaborate with the service director to set departmental objectives.
Recruit, interview, and train service staff.
Maintain daily sales and production records as prescribed by upper management.
Review and evaluate service sales performance.
Staff technical teams according to production requirements.
Stay current on new products and changes to existing products.
Maintain department finances within parameters established by upper management.
Assure proper repair-order flow to maximize productivity.
Monitor and control all warranty activity to ensure compliance with policies and procedures.
Adhere to dealership policy on client vehicle care and operation.
Administer payroll for service staff in cooperation with the payroll department.
Enforce OSHA requirements, procedures, and regulations.
Conduct performance evaluations.
Participate in operational planning.
Maintain the facility and equipment.
Conduct weekly department meetings and attend weekly manager meetings.