Service Manager - Fire

Cintas • Vancouver, WA

2d

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Service team. The role oversees team performance, hiring, performance management, and day-to-day service operations. The Service Manager provides leadership by fostering a safe working environment, resolving customer issues, training the team on effective sales techniques, and maintaining customer satisfaction and goodwill. The position is accountable for sales, profit, inventory, and payroll goals, managing a budget, and addressing operational issues affecting service.

The manager provides hands-on support to direct reports by accompanying service representatives or visiting customers independently when necessary. This includes helping pick up and deliver products or services, driving a company-owned vehicle to and from customer locations, and lifting, carrying, and walking products in and out of customer accounts while maintaining high service standards. The role also includes performing managerial duties.

Requirements

• Valid driver's license.
• High school diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Manage the customer-facing Service team, including hiring and performance management.
• Manage overall team performance and foster a safe working environment.
• Resolve customer-related issues and maintain customer satisfaction and goodwill.
• Train the team on effective sales techniques.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues affecting service.
• Accompany service representatives or visit customers independently to provide hands-on support when necessary.
• Assist with picking up and delivering products or services.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk products in and out of customer accounts.
• Perform managerial duties.

Benefits

• Medical, dental, and vision benefits, with premiums below the national average.
• Four medical plan options, including one plan offered at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.
• Eligibility for an annual target bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED