Fire Alarm Service Project Manager

Ryan Fireprotection • New Berlin, WI

19h

About The Position

The Alarm Service Project Manager manages alarm service projects and daily alarm service operations, including scheduling, customer service, code compliance, and projects from initiation through completion. The role coordinates with technicians, customers, sales, inspections, and JC teams to support efficient operations and customer satisfaction. The manager also estimates service-job resources, monitors project costs and schedules, and supports accurate proposals and invoicing.

Requirements

• At least 3 years of fire alarm service or project management experience.
• Working knowledge of fire alarm systems and NFPA codes, especially NFPA 72.
• NICET Level II in Fire Alarm Systems or ability to obtain it within 6 months.
• Strong leadership, motivational, and communication skills, with the ability to prioritize, problem-solve, and make decisions.
• Strong organizational and time management skills.

Responsibilities

• Manage daily alarm service operations, including technician dispatch, workload management, and customer communication.
• Manage flat-rate and quoted work orders and contract service TI projects.
• Assist the service manager with managing time-and-materials service calls, depending on workload.
• Review and approve job paperwork and submit it to accounting for invoicing.
• Coordinate with sales, inspections, and JC teams to support seamless operations and customer satisfaction.
• Estimate labor, materials, and resources for service jobs to assist the sales team with issuing accurate proposals.
• Monitor project costs and schedules to ensure profitability and on-time delivery.
• Serve as the initial point of contact for technical support issues from technicians and account managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed