Fire Alarm Service Manager

Human Resources Team • Mobile, AL

5h

About The Position

Impact Fire Services is seeking a highly motivated and experienced Fire Alarm Service Manager to lead Fire Alarm Service operations in industrial and commercial environments. The manager oversees service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. The position is located in Mobile, Alabama, and offers potential for career advancement, with pathways to higher-level roles for high-performing team members.

Requirements

• At least 5 years of experience in fire alarm service and management.
• NICET certification(s) in Fire Alarm and/or Special Hazards.
• Ability to meet state and local licensure requirements.
• Strong understanding of cost control, invoicing, and business operations.
• Proven leadership and team-building skills.
• Excellent communication, organizational, and administrative abilities.
• Experience with business development and customer relationship management.
• Proficiency in Microsoft Office 365, including Word, Excel, Outlook, and OneDrive.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
• Successful completion of a drug test and pre-employment background screening.
• MVR checks are required for driving positions.

Responsibilities

• Oversee day-to-day Fire Alarm Service operations, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
• Lead and support the Service Coordination team to ensure efficient work order management and completion.
• Provide accurate labor forecasting and resource planning.
• Collaborate with leadership to set and achieve strategic and operational goals.
• Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
• Ensure recruitment and employment practices align with company policies and compliance standards.
• Foster strong customer relationships through proactive communication and responsive service.
• Promote and enforce health and safety standards in coordination with Safety support services.
• Mentor team members and cultivate a strong safety culture.
• Support sales efforts through contract review, estimating, and business development activities.
• Drive operational improvements and cost-effective practices.
• Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.

Benefits

• Competitive compensation, paid weekly every Friday.
• Career advancement opportunities.
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off, and holidays.
• Company-paid short- and long-term disability.
• Immediately vested in the 401(k) company match.
• Full-time employees participate in a Shared Ownership Program offering a monetary bonus aligned with the company's long-term success.
• Guidance and support from managers.
• Collaborative culture and environment.
• Training opportunities with company reimbursement upon achieving required licensing.
• Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions.
• Opportunity to work alongside experienced fire protection professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed