Fire Alarm Service Manager

Impact Fire • Mobile, AL

4d

About The Position

Impact Fire is seeking a highly motivated and experienced Fire Alarm Service Manager to lead Fire Alarm Service operations in industrial and commercial environments. Located in Mobile, Alabama, this leadership position oversees service technicians and a customer service administrative representative, with responsibility for service delivery, operational efficiency, and customer satisfaction. The role offers potential for career advancement, with promotion from within and pathways to higher-level roles for high-performing team members.

Requirements

• At least 5 years of experience in fire alarm service and management.
• NICET certification(s) in Fire Alarm and/or Special Hazards.
• Ability to meet state and local licensure requirements.
• Strong understanding of cost control, invoicing, and business operations.
• Proven leadership and team-building skills.
• Excellent communication, organizational, and administrative abilities.
• Experience with business development and customer relationship management.
• Proficiency in Microsoft Office 365, including Word, Excel, Outlook, and OneDrive.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

Responsibilities

• Oversee day-to-day Fire Alarm Service operations and ensure timely, compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
• Lead and support the Service Coordination team to ensure efficient work order management and completion.
• Provide accurate labor forecasting and resource planning.
• Collaborate with leadership to set and achieve strategic and operational goals.
• Maintain communication and collaboration across departments and with Impact Fire managers nationwide.
• Ensure recruitment and employment practices align with company policies and compliance standards.
• Foster customer relationships through proactive communication and responsive service.
• Promote and enforce health and safety standards in coordination with Safety support services.
• Mentor team members and cultivate a strong safety culture.
• Support sales through contract review, estimating, and business development activities.
• Drive operational improvements and cost-effective practices.
• Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed