Service Manager

Wise Auto Group•Vacaville, CA

4d•$100,000 - $225,000•Onsite

About The Position

Hyundai of Vacaville, part of Wise Auto Group, is seeking a hands-on Service Manager to lead its service department and improve performance. The role is responsible for day-to-day department operations, profitability, team development, customer satisfaction, and efficient shop workflow. The manager will work closely with Parts and Sales and ensure compliance with manufacturer standards, warranty requirements, OSHA, and California labor law. Applicants must be authorized to work in the United States.

Requirements

At least 5 years of dealership fixed operations management experience.
Strong understanding of how a service department makes money.
Proven results in gross profit, CSI, technician efficiency, and department performance.
Experience managing a full team of service advisors and technicians.
Strong communication skills and a lead-by-example approach.
Comfort working in a DMS.
Valid California driver's license and clean driving record.

Nice To Haves

DealerTrack experience.

Responsibilities

Run day-to-day service department operations from start to finish.
Drive labor sales, technician productivity, and profitability through disciplined processes.
Coach and develop Service Advisors, Technicians, and Dispatch.
Own CSI, manufacturer metrics, and online reputation.
Manage scheduling, workflow, and shop capacity to keep work moving efficiently.
Review financials and KPIs and take action based on findings.
Ensure compliance with manufacturer standards, warranty requirements, OSHA, and California labor law.
Recruit, hire, train, and retain employees.
Handle escalated customer concerns personally and professionally.
Work closely with Parts and Sales to support the whole store.