Service Manager

Fox Kia South•Grand Rapids, MI

4d•Onsite

About The Position

Fox Kia South is hiring a full-time Service Manager to lead fixed operations at its dealership in Grand Rapids, Michigan. The position is onsite and focuses on efficient service and parts operations, customer satisfaction, team leadership, and operational excellence. The Service Manager will foster a respectful, collaborative, high-performance culture and help advance the dealership’s commitment to quality service.

Requirements

Strong interpersonal, leadership, and organizational skills.
Excellent communication skills for interacting with customers and team members.
Problem-solving abilities to address challenges promptly and effectively.
Analytical skills to assess performance metrics and implement improvements.
Strong customer-service focus.
Time-management skills to prioritize tasks in a fast-paced environment.
Adaptability and openness to new ideas and approaches.
Commitment to growth and excellence.

Responsibilities

Oversee all fixed operations and ensure the service and parts departments operate efficiently and prioritize customer satisfaction.
Lead the team by fostering respect, teamwork, high performance, and open communication.
Manage workflow processes, monitor performance metrics, and implement best practices to improve operations.
Collaborate with service advisors and technicians to resolve customer issues promptly and build lasting relationships.
Conduct training sessions to develop team skills and align them with the dealership’s customer-focused approach.