Service Manager

The U.S. Water Culligan Group • Nellis Air Force Base, NV

92d • $75,000 - $80,000

About The Position

U.S. Water Culligan Group is seeking a Service Manager to lead a Field Service team. The manager will coach and develop Service Technicians and Installers, oversee department performance, and ensure a high standard of craftsmanship and customer experience. The role includes managing schedules, safety and compliance, hiring and onboarding, budgets, inventory, and vendor relationships, while partnering with Sales, Customer Experience, and Warehouse teams.

This is a full-time role with core business hours Monday through Friday. Hours may need to adjust to department and customer needs, and the manager must be available on call for escalated service issues. Occasional travel between locations within the assigned zone or hub is expected.

Requirements

• Proven experience leading, coaching, or supervising a technical team.
• At least 8 years of experience in plumbing, water treatment, HVAC, or a related trade, or at least 10 years of equivalent hands-on experience.
• Strong working knowledge of water treatment systems, installation, and repair, or equivalent hands-on experience in HVAC, electrical, appliance repair, or general plumbing.
• Hold or be willing to obtain a Restricted Appliance License, Master Plumber License, or WQA certification.
• Comfort using everyday computer tools and willingness to learn new systems.
• Experience managing inventory, including parts, equipment, and supply levels within budget.
• Experience managing a department budget or P&L, including labor and repair costs.
• Knowledge of DOT and OSHA safety regulations and comfort enforcing compliance.
• Strong communication skills and ability to build working relationships with employees, vendors, and external customers.
• Valid driver’s license.

Responsibilities

• Lead, coach, and hold accountable a team of Service Technicians and Installers.
• Build and manage the daily service schedule, balancing technician skills and customer needs.
• Set standards for craftsmanship and customer experience, and step in personally when needed.
• Own the department’s safety culture, training, and compliance.
• Hire, onboard, and develop technicians, creating opportunities for their growth.
• Manage the department’s budget, inventory, and vendor relationships.
• Partner with Sales, Customer Experience, and Warehouse teams to provide a seamless customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed