Service Manager

Pomp's Tire Service • Albert Lea, MN

9d • $55,000 - $70,000

About The Position

Pomp’s Tire Service is seeking a Service Manager to support daily operations and work directly with customers to schedule service needs. The role involves diagnosing tire issues, responding to customer inquiries, coordinating service employees, and helping maintain shop workflow and inventory. The position also supports employee training, account follow-up, and an organized workspace. Pomp’s describes career development and advancement opportunities, noting that many Store Managers started in this position.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and ability to pass a pre-employment driver’s file review.
• Ability to read and verify work order details accurately.
• Ability to maintain confidentiality of personal and business information.
• Exceptional communication skills and ability to engage effectively with internal and external customers and co-workers.
• Ability to regularly lift, carry, or move up to 50 pounds and occasionally lift, push, or move 100 pounds.

Nice To Haves

• Experience in management and sales.
• Previous experience in the tire industry.
• Familiarity with the MaddenCo software system.

Responsibilities

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond promptly to customer inquiries.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned by the manager.

Benefits

• Eligibility to enroll in medical, dental, and vision insurance at affordable rates.
• Eligibility to enroll in life insurance, short- and long-term disability, critical illness insurance, accident insurance, death and dismemberment insurance, and hospital indemnity insurance.
• 401(k) with company match.
• Paid holidays, sick time, vacation, and special “Happy Days” for life events, available from day one.
• Employee discounts on company products.
• Opportunities for skill development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED