Service Manager

Hy-Vee • Perry, IA

82d • Onsite

About The Position

Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations. Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home. Positions that Report to you: All positions except those those listed above and department heads.

Requirements

• High school or 1 year of similar or related work experience.
• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Trains employees in store policies, department procedures, and job duties.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
• Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.
• Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
• Recruits and interviews job applicants to recommend or determine employment.
• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Approves checks written for cash or payment of merchandise purchased.
• Coordinates backroom facilities and equipment; recommends changes in allocation of space.
• Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.
• Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Determines the motivational needs of employees and provides the appropriate environment.
• Suggests improvements in work methods and procedures by observing and listening to employees/customers.
• Prepares sketches or floor plans of proposed displays.
• Develops layout, selects theme, colors, and props, and requisitions materials.
• Oversees and participates in construction of displays.
• Participates in continuing education through reviewing articles in trade publications.
• Recommends cost reduction programs.
• Makes corrections, additions or deletions to employee’s schedules.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
• Handles cash registers.
• Resets new and current items in aisles.
• Performs other job related duties and special projects as required.
• Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
• Selects new employees and acts on employee problems.
• Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED