Service Manager

Corvant•Boran, FL

83d•Onsite

About The Position

Corvant provides specialty HVAC, plumbing, and mechanical services to mission-critical commercial and industrial environments, supporting essential facilities across data centers, healthcare, manufacturing, logistics, and education. We deliver end-to-end solutions across the facility lifecycle, including design, prefabrication, installation, controls integration, and ongoing service. As one of the fastest-growing platforms in our space, we are focused on operational excellence, technical expertise, and building a high-performing team.

Requirements

Valid driver’s license
Computer skills
Ability to multi-task
Organized
Advanced customer service skills

Responsibilities

Responsible for the profitability of the Service Department.
Responsible for making sure all the Service Technicians are properly trained to complete each of their tasks and duties as assigned.
Review of service invoices daily for follow up items, accuracy of pricing and neatness of paperwork completion.
Ensure each Service Technician details invoices in a thorough manner, so the customer understands the service rendered and that the problem was resolved.
Order parts and material as needed to complete open service tickets.
Coordinate with dispatch team to schedule work as required.
Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.
Provide oversight to Service Technicians in the field when appropriate.
Ensure Service Technicians comply with company processes and procedure.
Plan for seasonal fluctuations in the business by making sure that maintenance agreements are offered to all customers.
Advance customer service. Ensure unfavorable situations with customers related to Service/Maintenance are resolved timely and to each customer’s satisfaction.
Quote larger repair jobs and obtain approval from customers directly. Smaller repairs can be approved through the dispatch team.
Set Technician based training schedule. (Internal & External)