Service Manager

Hy-Vee•Sioux Falls, SD

12d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store operations wherever needed. The position works in a fast-paced retail environment and is responsible for developing employees and delivering results.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to stand and walk frequently throughout a shift in sales, food service, or delivery areas.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and maintain positive employee relations, fostering friendliness, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign employees to duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at all job levels as needed.
Ensure proper customer service throughout the store and promptly address customer issues.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updated policies and procedures.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Adhere to Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.