Service Manager

Hy-Vee•Iowa City, IA

9d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role includes leading by example, managing schedules, handling customer issues, overseeing merchandising and compliance, and supporting store needs across job levels. This is a fast-paced retail leadership position focused on developing employees, supporting teamwork and accountability, and delivering results. The position reports and is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions across a variety of situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit a positive experience.
Lead by example and maintain positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employee activities throughout the store in the Department Manager's absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and quality, and report discrepancies between ordered and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Adhere to Hy-Vee policies and store guidelines and report to work as scheduled and on time.