Service Manager with rental exp. - (Tampa, FL)

Holland Pump Company•Tampa, FL

20d

About The Position

Holland Pump Company is hiring a Service Manager to lead and manage its customer service and service/repair department in a fast-paced rental environment. The manager oversees daily service operations, ensures customer needs are handled efficiently and professionally, and develops procedures and strategies to improve service delivery and customer satisfaction. The role also manages service personnel, inventory, vendors, service metrics, safety, and the accuracy of the Baseplan ERP system.

Requirements

Proven experience in a service management role; rental experience is preferred.
Excellent problem-solving and decision-making skills.
Strong leadership and communication skills.
Ability to multitask and manage multiple projects at once.
In-depth knowledge of customer service principles and practices.
Strong organizational and time-management skills.
Understanding of budgeting and financial management.
Familiarity with computer systems and software.
Ability to work independently and as part of a team.
Excellent customer service and interpersonal skills.
Ability to motivate and mentor staff.
Proficiency in Microsoft Office applications.

Nice To Haves

Rental experience.

Responsibilities

Oversee and manage daily operations of the service/repair department.
Ensure customer service needs are met in a timely and professional manner.
Develop and implement procedures for service operations.
Identify problem areas and recommend solutions.
Monitor service personnel performance and take corrective action when necessary.
Manage Baseplan (ERP) for accuracy.
Monitor parts and materials inventory.
Maintain relationships with vendors.
Ensure compliance with applicable laws and regulations.
Train, coach, and motivate service personnel.
Develop and implement strategies to increase customer satisfaction.
Track and report service metrics.
Ensure safety protocols are followed.