Appliance Service Technician (Tampa, FL)

GE Appliances•Tampa, FL

About The Position

GE Appliances is hiring an Appliance Service Technician to join Bodewell, its official service team. The role combines in-home repair of GE Appliances major appliances with customer education and recommendations for service plans, accessories, and related products. Technicians are expected to provide value-driven solutions, prioritize repairs whenever practical, and deliver a strong customer experience. The technician operates an assigned service van, documents repairs and work activities, maintains vehicle inventory and condition, and participates in training, meetings, and events. The position requires following safety protocols and maintaining customer satisfaction. The role is based in Tampa, Florida, and offers a competitive hourly rate of $23–$33+ depending on experience, certifications, and location.

Requirements

High school diploma or General Education Degree (GED).
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency in Microsoft Office Suite, specifically Outlook and Teams.
Ability to work a flexible schedule, including some Saturdays as needed.
Valid state driver's license and successful completion of a background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear a uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Be self-directed and a solid team player.
Ability to deescalate situations and rebuild customer confidence in GE Appliances products.
Ability to perform essential job functions, with or without accommodation, including stepping into and out of a van and sitting for extended periods.
Ability to handle or work with parts and equipment that may be hot, cold, or wet.
Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
Ability to lift and carry parts or materials weighing at least 77 pounds and push or pull 70 pounds.
Must be legally authorized to work in the United States at hire and maintain that authorization without current or future employer or school sponsorship.

Nice To Haves

At least 6 months of experience with refrigeration repair.
Experience using Salesforce or a similar customer relationship management (CRM) system.
CFC certification.
Certification in appliance repair or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances when appropriate, focusing on value and customer experience.
Operate an assigned Bodewell service van to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.

Benefits

Annual wage increases and uncapped incentive opportunities.
Service van provided.
Laptop computer and smartphone.
Uniforms, work boots, and specialized tools.
Medical, dental, vision, and life insurance beginning on day one.
401(k).
Tuition reimbursement.
Paid vacation and paid holidays.
Career growth opportunities and continuous technical training.
Competitive hourly rates of $23–$33+ depending on experience, certifications, and location.