Appliance Service Technician (Tampa, FL)

GE Appliances, a Haier company•Tampa, FL

3d•$23 - $33•Onsite

About The Position

Join Bodewell, the official service team of GE Appliances, as an Appliance Care Expert. The role combines hands-on repair work with customer education and service recommendations. You will diagnose and repair major GE Appliances in customers’ homes, explain repair-versus-replacement options, and recommend service plans, accessories, and related products when appropriate, focusing on practical solutions and a strong customer experience. The position involves traveling to customer locations in an assigned service van, documenting repairs and work activities, maintaining vehicle inventory, following safety protocols, and participating in training and team events. The role requires customer service and communication skills, practical technical ability, and the ability to perform the physical functions described in the posting. The posting lists a base hourly rate of $23–$33 or more, depending on experience, certifications, and location. Candidates must be legally authorized to work in the United States at hire and maintain that authorization without current or future employer or school sponsorship.

Requirements

High school diploma or General Education Degree (GED).
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency in Microsoft Office Suite, specifically Microsoft Outlook and Microsoft Teams.
Ability to work a flexible schedule, with some Saturdays as needed.
Valid state driver’s license and successful completion of a background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear a uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Be self-directed and a solid team player.
Ability to de-escalate situations and rebuild customer confidence in the company’s products.
Ability to perform essential job functions, with or without accommodation, including stepping into and out of a van and sitting for extended periods.
Ability to handle or work with parts and equipment that may be hot, cold, or wet.
Ability to use powered hand tools often and vibratory tools or equipment occasionally.
Ability to lift and carry parts or materials weighing at least 77 lbs. and push or pull at least 70 lbs.
Legally authorized to work in the United States at the time of hire and able to maintain authorization without current or future employer or school sponsorship.

Nice To Haves

At least 6 months of experience with refrigeration repair.
Experience using Salesforce or similar customer relationship management (CRM) systems.
CFC certification.
Certification in appliance repair or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances’ major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances as appropriate, focusing on value-driven solutions and customer experience.
Operate an assigned Bodewell service van to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.