Service Manager

Hilltop Residential•Grand Prairie, TX

11d•Onsite

About The Position

The Service Manager at Vue 360 Apartments oversees maintenance operations and helps ensure the community is safe, well-maintained, and ready for residents. The role organizes and prioritizes service requests, inspects the property, manages unit make-readies, maintains preventative maintenance and hazard communication programs, and supports maintenance staff. The Service Manager works with the Community Director on resident concerns, staffing, budgets, vendor bids, purchasing, and inventory. The position requires flexible scheduling, including weekends, and rotating on-call coverage for after-hours emergencies. Hilltop Residential will cover the cost of obtaining an EPA Universal or HVAC certification for a selected applicant who meets the other requirements but does not yet hold the certification.

Requirements

At least 1 year of hands-on general maintenance experience.
Strong proficiency with property management software systems.
Availability to work a flexible schedule, including weekends.
Rotating on-call responsibility for after-hours emergencies.
EPA/HVAC license or certification; the company will cover the cost of obtaining an EPA Universal or HVAC certification for a selected applicant who meets the other requirements.
Valid driver's license and/or access to reliable transportation.

Responsibilities

Organize, prioritize, and ensure service requests and repairs are completed correctly and promptly.
Inspect grounds, buildings, and other community features daily to minimize liability concerns and maintain curb appeal.
Oversee turnkey operations and ensure vacant units are made rent-ready in a timely manner.
Use computer software systems to understand and execute service requests daily.
Perform turnkey work as required and ensure all make-ready units are inspected.
Follow standard operating procedures and enforce company policies and procedures.
Maintain basic knowledge of local and state codes for permitting, sign ordinances, and pool regulations.
Communicate effectively with residents, associates, vendors, and supervisors.
Work with the Community Director to resolve maintenance-related resident problems.
Assist the Community Director with documenting counseling sessions with maintenance staff.
Maintain a preventative maintenance program to minimize emergency and service repairs.
Maintain the hazard communications program and teach and promote safe work practices.
Assist with recruiting, hiring, and training staff; recommend promotions and terminations when necessary.
Work with the Community Director to obtain competitive bids for maintenance-related expenses.
Understand and adhere to budget guidelines.
Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the Community Director's supervision.
Monitor inventory and maintain appropriate levels of parts and supplies.