Service Manager

Burwell Material Handling • Ashland, VA

75d • Onsite

About The Position

At Burwell Material Handling, people come first. Our team, our customers, and the communities we serve are the reason we exist. We're who we are today because of the people behind us. Every team member, every connection, and every customer relationship helped shape this company. We've built our reputation by delivering smarter, safer material handling across the full lifecycle: equipment sales, rentals, service and parts, fleet telematics, and engineered automation solutions. We do it with the kind of personal attention that comes from being neither too big to care nor too small to keep up. We listen first, we move fast, and we keep our word. Now we're growing, and we're looking for forward-thinking, motivated teammates who want to help build something meaningful. Here, your contributions count and your voice is heard. About the Service Manager Role: We are hiring a Service Manager based in Richmond, Virgina who takes pride in building and maintaining a safe, high-performing team. You’ll lead experienced techs, train new ones, and foster a culture built on trust, hard work, and pride in doing things the right way—with safety always at the forefront. The Service Manager oversees service performance, repeat business, and team coordination, all backed by a crew that takes pride in their work. If you're driven, team-focused, and serious about doing great work, we want to hear from you!

Requirements

• 3–5 years of management experience in machinery or a related service industry (material handling preferred)
• Strong leadership and team development experience
• Proven ability to grow service revenue and improve customer satisfaction
• Technical knowledge and experience assisting with equipment diagnostics
• Strong communication and decision-making skills
• Ability to analyze reports and drive continuous improvement
• Valid driver’s license with an acceptable DMV record
• Ability to perform and support the physical demands of service operations

Responsibilities

• Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction
• Drive profitable growth of service labor while managing department expenses
• Create and manage annual department goals, budget, and marketing plans
• Lead and implement service process improvements across the team
• Handle escalated concerns from customers or team members professionally and promptly
• Support technicians with diagnostics and ensure technical accuracy
• Build, train, and retain a strong team through development plans and mentorship
• Enforce safety regulations and maintain a safe working environment
• Collaborate with regional and corporate leadership on performance and strategy
• Willingness to travel to support other branches

Benefits

• Competitive pay based on experience
• Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match
• Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
• Paid parental leave for moms and dads
• Opportunities for growth and internal promotion
• Annual Community Impact Day – paid volunteer time in the places we work and live

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed