Automotive Service Manager
About The Position
The Service Manager oversees the operations of an automotive service department, managing technicians, scheduling appointments, and coordinating vehicle repairs and maintenance. The role is responsible for customer satisfaction, including addressing concerns, providing repair estimates, and ensuring work is completed correctly and on time. The Service Manager also maintains inventory, orders parts and supplies, and keeps the department within budget while ensuring efficient, high-quality service. The position supervises service department staff and reports to the Director of Maintenance. It is based in an automotive service department and office in Irving, Texas, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Work outside normal business hours may be necessary. Travel is not required.
Requirements
- High school diploma, GED, or equivalent.
- At least 5 years of experience in automotive service shop management.
Nice To Haves
- Previous work as an automotive or diesel technician.
- Service writing or advising experience.
- Management experience in a diesel shop.
- Valid Commercial Driver’s License with passenger endorsement.
- Experience with Auto Integrate.
- Bilingual English/Spanish.
Responsibilities
- Maintain leadership knowledge and practical experience through training, hands-on experience, and reading.
- Understand staff capabilities, personalities, skill levels, and work pace.
- Address customer and staff concerns, taking ownership of issues and following them through to professional, timely resolution.
- Ensure repairs and other tasks are completed correctly, cost-effectively, and on time.
- Delegate tasks and accountabilities and maintain an orderly workflow according to priorities.
- Improve operational systems, processes, and best practices.
- Improve the customer service experience, engage customers, and support organic growth.
- Keep accurate records and document customer service actions and discussions.
- Perform Service Advisor duties and sell services.
- Monitor shop equipment and operating and facility conditions; arrange repairs and purchases as needed.
- Direct shop cleanliness and appearance in accordance with company policies and management directives.
- Report conditions that could jeopardize the safety, welfare, or integrity of the shop, personnel, or customers.
- Assist with comeback reviews and perform quality control checks.
- Monitor production KPIs and work schedules.
- Promote a positive work environment.
- Recruit, mentor, and develop technicians and service advisors, encouraging and empowering them to excel.
- Monitor and evaluate staff performance.
- Keep current with industry developments and apply best practices to areas needing improvement.
Benefits
- Generous paid leave and 12 paid holidays.
- Competitive health insurance, dental and vision coverage, company-paid life insurance, and short- and long-term disability benefits.
- 401(k) with company match.
- Flexible Spending and Health Savings Accounts.
- Discounts on travel, entertainment, and more.
- Investment in employee development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
