Service Manager

Valley Truck Centers•Cuyahoga Falls, OH

4d•Onsite

About The Position

Valley Automotive Group is seeking an experienced automotive professional for a management role in Northeast Ohio. The posting describes an Automotive Sales Manager focused on dealership sales leadership and used vehicle operations, including vehicle appraisals, inventory acquisition, market analysis, pricing, inventory management, and developing sales staff. The position works with dealership leadership and Service, Parts, Finance, reconditioning, and merchandising teams to support dealership performance and customer satisfaction. The posting also lists qualifications for a service management role, including responsibility for managing teams, improving service delivery, and developing and implementing service strategies and processes. The job location is Valley Motor City in Cuyahoga Falls, Ohio. The salary range is undisclosed; compensation is described as competitive and based on experience, with performance-based earning opportunities.

Requirements

Previous automotive dealership sales management experience.
Strong understanding of used vehicle operations and the current automotive marketplace.
Demonstrated experience with vehicle appraisals, trade evaluations, and used vehicle acquisition.
Knowledge of auction markets, wholesale values, retail pricing, and inventory management.
Ability to recognize acquisition opportunities and make sound business decisions.
Strong leadership, communication, negotiation, and organizational skills.
Proven ability to coach and develop a sales team.
Ability to work in a fast-paced, performance-driven dealership environment.
Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 5 years of experience in a service management role or similar position.
Proven track record of managing teams and improving service delivery.
Experience developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.
Ability to analyze service metrics and implement improvements.
Proficiency in service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset and commitment to high-quality service.

Nice To Haves

Experience with CDK, vAuto, and other dealership technology.

Responsibilities

Lead and develop the dealership's used vehicle operation.
Perform vehicle appraisals, including customer trades and outright vehicle purchases.
Identify and develop used vehicle acquisition opportunities through trades, service drive purchases, direct purchases, auctions, and other sourcing channels.
Monitor used vehicle market conditions, auction trends, wholesale values, retail demand, and competitive pricing.
Make sound vehicle acquisition decisions based on market desirability and value.
Monitor inventory aging, pricing, turn rates, and overall inventory performance.
Coordinate with reconditioning and merchandising teams to prepare inventory for sale promptly.
Provide daily leadership, direction, and accountability to the sales team.
Drive new and used vehicle sales performance and dealership objectives.
Assist with appraisals, deal structure, negotiations, and closing opportunities.
Coach, develop, and motivate sales professionals.
Maintain follow-up processes for showroom traffic, phone calls, internet leads, and unsold opportunities.
Work with dealership leadership to identify opportunities and improve performance.
Maintain working relationships with Service, Parts, and Finance departments.
Monitor key performance indicators and identify improvement opportunities.
Maintain standards of customer satisfaction, professionalism, and operational execution.
Manage teams and improve service delivery.
Develop and implement service strategies and processes.