Service Manager - Cadillac

Holman•Mount Laurel, NJ

1d•$105,050 - $149,700•Onsite

About The Position

The Service Manager will plan, train, lead, and monitor the performance of Service Advisors, Service Technicians and Lot Attendants to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.

Requirements

Automotive service experience is required
People oriented-both customers and employees with a positive and energetic personality
Self-motivated, enthusiastic presence in a team environment
Desire to coach and train team to exceed their goals
Strong written and verbal communications skills

Responsibilities

Set a clear vision and goals for the Service Department to achieve targeted performance
Engage and motivate the team to achieve key goals and performance expectations
Attract, develop and retain the very best talent for the Service Department
Creating an exceptional customer experience to drive customer loyalty
Analyze the business to determine shortfalls and develop action plans to improve performance
Drive the business through a high-level of involvement in the day-to-day operations
Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
Listen to client complaints and assist in addressing their issues and resolving challenges
Follow up with customers to obtain feedback and ensure they are satisfied with received service