Service Manager

Ed Martin Buick GMC•Carmel, IN

12d•Onsite

About The Position

Ed Martin Buick GMC is seeking a Service Manager to lead its expanding service department in Carmel, Indiana. The role oversees department operations and the service team, with a focus on customer satisfaction, operational efficiency, employee development, and financial performance. The dealership is part of the family-owned Ed Martin Automotive Group, which has 13 brands across 11 locations. The service department has recently expanded with a modern facility.

Requirements

Proven success in automotive service management or assistant service management; a minimum of 3 years is preferred.
Strong leadership and communication skills.
Ability to multitask in a fast-paced, high-volume environment.
Proficiency with dealership DMS.

Nice To Haves

Reynolds DMS experience is preferred but not required.
Customer-first mindset with strong problem-solving skills.
Desire to grow and build a best-in-class service operation.

Responsibilities

Lead and manage service department operations, including advisors, technicians, and support staff.
Maintain and improve customer satisfaction index (CSI) scores through exceptional customer service practices.
Oversee daily scheduling, workflow management, and shop efficiency.
Coach, train, and develop service team members.
Ensure service processes, warranty procedures, and safety standards are followed.
Monitor department financial performance, including gross profit, expenses, and efficiency metrics.
Collaborate with Parts and Sales leadership and Group Fixed Ops leadership.
Help maintain a positive and professional work environment that supports team success.