Service Manager

Hy-Vee, Inc.•Sioux Falls, SD

13d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and steps in wherever needed. It is a fast-paced retail leadership position focused on developing employees, creating a collaborative and accountable store culture, and delivering results. The position is hourly and requires night and weekend shifts. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people for basic information, clearly guide and direct others, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits welcoming.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Prepare and adjust work schedules, assign duties, and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
Ensure consistent customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, job duties, and policy updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, discreetly.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.