Toyota Service Manager
Lithia & Driveway•Chesapeake, VA
•$122,600 - $200,000•Onsite
About The Position
Lead One of Lithia & Driveway's Premier Toyota Service Operations – Service Manager | Priority Toyota Chesapeake. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation. As our Service Manager, you'll lead daily fixed operations while delivering exceptional customer experiences, developing high-performing teams, and driving operational excellence.
Requirements
- Minimum of 2 years of Service Manager experience in a large, high-volume service facility
- Proven history of delivering exceptional operational and financial results
- Strong leadership, coaching, and team-building abilities
- CDK experience required
- High School graduate or equivalent, 18 years or older required.
Nice To Haves
- Toyota or Lexus experience preferred
- Passion for creating outstanding customer and employee experiences
Responsibilities
- Leading and mentoring Service Advisors and service staff
- Driving customer satisfaction and retention
- Managing service department performance, profitability, and efficiency
- Monitoring KPIs including RO count, labor sales, ELR, CSI, and technician productivity
- Coaching and developing future leaders
- Maintaining manufacturer standards and operational excellence
- Collaborating with dealership leadership to achieve business goals
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
