Service Manager - Jeff Wyler Superior Honda
About The Position
Jeff Wyler Superior Honda is seeking an experienced Service Manager / Service Coach to lead the transition to a new, state-of-the-art dealership near Norwood, Ohio. The new facility will include more than 20 service and parts bays. The Service Manager will lead the service department and help make it a leading department in the country, with support, training, and established systems from the organization. The role is responsible for operating an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and accurate service records. It also ensures that technicians’ available time is consistently sold to service customers. The position includes department leadership, budgeting, performance monitoring, training, regulatory and warranty compliance, customer service, and maintaining a safe, high-quality operation.
Requirements
- Experienced Automotive Service Manager.
- Genuine passion for customers.
Responsibilities
- Forecast department goals and objectives and work to achieve them.
- Hire, train, motivate, counsel, and monitor service department staff.
- Prepare and administer the service department’s annual operating budget.
- Maintain reporting systems required by general management and the factory; attend managers’ meetings.
- Monitor and control department performance using reports, tracking systems, and surveys.
- Promote teamwork within the service department and with other departments.
- Develop and implement marketing plans to promote new and repeat business.
- Comply with applicable federal, state, and local regulations affecting service operations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
- Ensure compliance with manufacturer warranty and policy procedures.
- Account for department documents and ensure they are complete and correctly processed.
- Hold weekly department meetings and direct and schedule department employees’ activities.
- Facilitate or conduct technical training and send employees to appropriate training schools as needed.
- Monitor technicians’ daily productivity reports and related payroll records.
- Follow up on parts orders with the parts manager to ensure parts availability.
- Review and initial repair orders before submission to the warranty department, monitoring sales and hours against expectations.
- Build and maintain customer relationships to encourage repeat and referral business.
- Inform repair technicians of time allowances for each repair order.
- Maintain high-quality repairs and minimize comebacks; perform periodic spot checks of completed work.
- Keep abreast of new equipment and tools and recommend purchases.
- Keep work areas and customer waiting areas clean.
- Maintain relationships with vocational and technical schools to support recruiting.
- Serve as liaison with factory representatives.
- Ensure proper care, storage, and inventory of special tools.
- Keep customer service files up to date and readily available.
- Ensure customers are promptly greeted and receive fair cost and repair-time estimates.
- Prepare pricing guides and maintenance menus for frequent labor operations.
- Handle customer complaints promptly and according to dealership guidelines.
- Establish and maintain 24-hour follow-up with customers to confirm satisfaction.
- Maintain a safe work environment and a professional appearance.
- Perform other tasks as assigned.
Benefits
- Compensation described as extremely favorable to top performers.
- Supportive and experienced upper management team focused on fixed operations.
- Strong technicians and service advisors throughout the organization.
- Collaborative environment that encourages creativity and out-of-the-box thinking.
- Full organizational support, training, and proven systems.
- Opportunities for advancement within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
