Service Manager - Jeff Wyler Superior Honda

Jeff Wyler Automotive Family • Cincinnati, OH

1d

About The Position

Jeff Wyler Superior Honda is moving to a new dealership near Norwood, featuring a state-of-the-art facility with more than 20 service and parts department bays. The dealership is seeking an experienced Service Manager / Service Coach to lead the transition and build a high-performing service department. The organization describes the role as integral to the dealership and offers full support, training, and established systems focused on store success and customer satisfaction. It also describes compensation as favorable to top performers, a supportive and experienced upper management team, strong technicians and advisors across the organization, and a collaborative environment that encourages creative thinking.

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records. The manager ensures technicians’ available time is consistently sold to service customers and oversees the department’s staffing, operations, customer experience, compliance, quality, and performance.

Requirements

• Experienced Service Manager; the role also describes the desired candidate as a Service Manager / Service Coach.
• Genuine passion for customers.

Responsibilities

• Forecast department goals and objectives and work to achieve them.
• Hire, train, motivate, counsel, and monitor the performance of service department staff.
• Prepare and administer the department’s annual operating budget.
• Maintain reporting systems required by general management and the manufacturer.
• Attend managers’ meetings.
• Monitor and control department performance using reports, tracking systems, and surveys.
• Promote teamwork within the service department and with other departments.
• Develop and implement a marketing plan to promote new and repeat business.
• Keep informed about and comply with federal, state, and local regulations affecting service operations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Account for department documents and ensure they are complete and processed correctly.
• Hold weekly department meetings.
• Direct and schedule department employees’ activities.
• Facilitate or conduct technical training and send employees to appropriate training schools as needed.
• Monitor technicians’ daily productivity reports and related payroll records.
• Follow up on parts orders with the parts manager to ensure parts availability.
• Initial repair orders before submitting them to the warranty department and monitor sales and hours against expectations.
• Build and maintain customer relationships to encourage repeat and referral business.
• Inform repair technicians of time allowances for each repair order.
• Maintain repair quality and minimize comebacks.
• Conduct periodic spot checks of completed work for quality and thoroughness.
• Stay informed about available equipment and tools and recommend purchases.
• Keep work areas and customer waiting areas clean.
• Maintain relationships with vocational and technical schools to support recruitment.
• Serve as liaison with factory representatives.
• Ensure proper care, storage, and inventory of special tools.
• Keep customer service files current and readily available.
• Ensure customers are promptly greeted and receive fair estimates of repair and maintenance costs and time requirements.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Handle customer complaints promptly and according to dealership guidelines.
• Establish and maintain 24-hour follow-up with customers to confirm satisfaction with their service experience.
• Maintain a safe work environment and professional appearance.
• Perform other tasks as assigned.

Benefits

• Compensation described as extremely favorable to top performers.
• Support from an experienced upper management team focused on fixed operations.
• Strong technicians and service advisors throughout the organization.
• Collaborative environment that encourages creativity and out-of-the-box thinking.
• Full support, training, and proven systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed