Service Manager-Bellevue Subaru

MAG BESU LLC • Bellevue, NE

8d

About The Position

The Service Manager at Morrie's Bellevue Subaru combines technical and people skills to provide a high level of customer service and drive profitability and customer satisfaction within the service department. The manager oversees Service Advisors and customer follow-up, handles customer issues, and helps ensure the department meets internal and manufacturer goals.

The role also contributes to recruiting, selecting, and developing service team members; provides on-the-job training; manages departmental payroll; and assists the General Manager with store operations, meetings, and regular reporting. The Service Manager helps maintain a safe, healthy, OSHA-compliant work environment and is expected to demonstrate the company’s behavioral standards when interacting with customers, colleagues, subordinates, and vendors.

Requirements

• At least 3 years of automotive management experience.
• Proven track record in customer service.
• Ability to maintain professionalism and confidentiality in sensitive situations.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Attention to detail, organizing, and planning skills.
• Proficiency operating a personal computer, including Microsoft Outlook, Excel, and Word.

Nice To Haves

• College degree in Business Administration, Business Management, or a related field.
• CDK experience.

Responsibilities

• Combine strong technical and people skills to provide a high level of customer service within the service department.
• Drive service department profitability and CSI while meeting internal and manufacturer goals.
• Ensure customer follow-up through day-to-day management of Service Advisors and personally address customer issues.
• Participate in recruiting, interviewing, selecting, and developing the service team.
• Assist the General Manager with the overall success of the store, including store meetings, on-the-job training for the service department, and regular reporting of issues or concerns.
• Manage the payroll process within the department.
• Help provide a safe and healthy work environment and meet OSHA compliance standards.
• Demonstrate company-expected behaviors in interactions with customers, co-workers, subordinates, and vendors.

Benefits

• 401(k) and Roth IRA programs with a 4% company match.
• Full medical coverage through BCBS.
• HSA and copay plan options.
• Dental and vision coverage.
• PTO accrual starting at 2 weeks.
• Free life insurance for all employees.
• AD&D, short- and long-term disability coverage, and voluntary life insurance.
• Flexible spending plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed