Service Manager

MHC Kenworth•Asheville, NC

13h•Onsite

About The Position

Murphy-Hoffman Company, LLC (MHC) is hiring a Service Manager to oversee the day-to-day operation of a branch Service Department in accordance with established policies and procedures. The Service Manager plans, directs, and controls department activities to achieve growth and profit objectives; establishes and evaluates department objectives, plans, procedures, programs, budgets, and performance; and maintains professional, customer-focused service standards. The role includes assessing current and future department needs and market conditions, setting short- and long-term operating and financial objectives, and ensuring company policies are understood and applied. The Service Manager works with the Parts Manager and outside sales force to increase labor sales, visits customer locations to promote service offerings, maintains communication across branch departments, and supports safe work practices and positive employee and customer relations. The position also coordinates warranty claim processing with the Warranty Manager and administers warranty and policy adjustments fairly for the customer, dealership, and vendor. This position is designated safety-sensitive. The job posting states that performing the role while under the influence of marijuana or another illegal drug may pose a threat to health or safety, particularly where a lapse of attention could result in injury, illness, or death. The role is at MHC Kenworth-Asheville in Asheville, North Carolina.

Requirements

Minimum of four years’ experience in a related field.
Previous supervisory experience.
Excellent leadership and communication skills.
Positive can-do attitude.
Strong work ethic and commitment to working extra hours when needed.

Nice To Haves

Commercial Driver’s License (CDL) preferred.

Responsibilities

Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
Establish short- and long-term operating and financial objectives for the Service Department within company plans and policies.
Ensure approved policies and objectives are understood and effectively applied within the department.
Formulate annual and monthly sales and profit objectives and expense budgets in accordance with company objectives.
Review and appraise department results and take appropriate action as necessary.
Travel regularly with the outside sales force and visit customer locations to promote the Service Department and dealerships.
Work proactively with the Parts Manager and outside sales force to improve labor sales efforts.
Maintain appropriate communication within and between branch departments.
Promote safe work habits and ensure safety rules are followed.
Develop and maintain policies and practices that support positive employee and customer relations.
Stay familiar with competition, market conditions, and department operations, and keep the Branch Manager informed.
Coordinate warranty claim processing with the Warranty Manager and administer warranty and policy adjustments fairly for the customer, dealership, and vendor.
Perform other duties as assigned by a supervisor.