Full Time Service Manager
About The Position
The Service Manager is the operations lead for the store’s Service Center and is accountable for decisions relating to workflow, mechanic staffing, and KPIs to ensure a positive customer experience. The role serves as the primary service advisor, connects the sales and service experience, and holds the team accountable for delivering Trek’s hospitality. The Service Manager trains team members, recommends appropriate services to customers, manages service costs, organizes service orders, maintains a clean and efficient department, and helps ensure the right bikes are built and delivered to the sales floor and customers. The role manages customer communications from the Service Department and writes more than 50% of the shop’s work orders. The position calls for an energetic, continually learning leader who develops employees, reviews service reports to find efficiencies, and anticipates the needs of both service and sales teams.
Requirements
- At least 3 years of bicycle service center experience.
- Strong communication and leadership skills, including the ability to motivate and develop others.
- Positive, proactive attitude and motivation to help customers.
- Warm, approachable manner, strong listening skills, and commitment to hospitality.
- Ability to plan effectively and anticipate the shop’s needs.
- Commitment to providing the best possible customer experience.
- Willingness to attend Trek Service classes in Waterloo, Wisconsin.
- Proactive approach to staying current on industry changes and trends.
Responsibilities
- Lead Service Center operations and make decisions about workflow, mechanic staffing, and KPIs.
- Serve as the primary service advisor and integrate the sales and service experience.
- Hold the team accountable for delivering Trek’s signature hospitality.
- Train and develop team members and motivate future leaders.
- Recommend appropriate service to customers.
- Manage and control service costs.
- Keep service orders organized and maintain a clean, efficient department.
- Help ensure the right bikes are built and delivered to the sales floor and customers.
- Manage communications from the Service Department to customers.
- Write more than 50% of the shop’s work orders.
- Review service reports to identify efficiencies and anticipate shop needs.
Benefits
- Flexible and fun company culture
- Competitive health care
- PPO and HDHP medical plan options
- Dental insurance
- Vision insurance
- Flexible Spending Accounts (FSA)
- Free life insurance and optional term life insurance
- Competitive vacation package
- 401(k) with match
- Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Paid company holidays
- Tuition reimbursement up to $15,000 for undergraduate and master’s programs
- Employee discounts on all products
- Partner retail discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
