Full-Service Manager

Minges Bottling Group•Ayden, NC

About The Position

The Full-Service Manager is responsible for all aspects of managing MBG’s Full-Service business, including distribution of MBG products in vending machines, route delivery drivers, pricing, commissions, cash accountability, new customer acquisition, maintaining profit margins, and the ongoing profitability of the division. The position reports to the Director of Business Development. The normal workweek is Monday through Friday, with some weekend and after-hours events.

Requirements

Good communication and interpersonal skills.
Ability to perform or coordinate multiple tasks simultaneously.
Ability to comprehend policies and procedures.
Ability to manage and motivate all levels of the workforce.
Valid North Carolina driver’s license and an acceptable driving record.
Ability to lift 50 pounds and regularly push or pull up to 1,000 pounds.
Knowledge of Cantaloupe and VIP software, including driver software.
Basic knowledge of vending machine operation and ability to fix minor issues.

Responsibilities

Create daily routes and orders for Full-Service trucks using Cantaloupe software.
Maintain customer service expectations in the marketplace.
Manage Full-Service customer contracts, including selling in and creating new agreements, negotiating and renewing agreements nearing expiration, evaluating prior agreements, and responding to Full-Service bids and RFPs.
Track and develop ongoing ROI analyses of Full-Service assets and recommend improvements.
Manage Full-Service third-party customers and track ROI analyses of their assets, recommending improvements.
Manage Full-Service delivery drivers and assist with their routes, including running routes when needed.
Approve Full-Service drivers’ time and attendance and PTO requests.
Visit assigned accounts to analyze sales and vendor performance, and maintain general knowledge of each vendor and its location within the MBG franchise territory.
Assist customers with deliveries, products, refunds, and other concerns related to Full-Service vendors; coordinate with the Service Department when technician attention is needed.
Identify improvement opportunities for existing vendors and locations, new locations, and product lineup changes.
Monitor out-of-date products and shortages or overages.
Acquire new accounts.
Ensure monthly reports and checks are processed correctly.
Implement and execute plans to improve ROI to MBG, or arrange for equipment to be picked up.
Email completed Full-Service equipment requests and new-account setup forms for account setup or maintenance.
Attend assigned special events, which may involve weekend or after-hours work.
Coordinate with the Service Department on Full-Service equipment placements, including pre-installation surveys.
Operate a company-provided vehicle according to company policies and state regulations.
Perform other duties and responsibilities as assigned by the company.
Maintain open communication with the Director of Business Development, delivery drivers, and Service Department.
Increase Full-Service case sales volume and profit, and minimize operational expenses related to receiving, loading, and distributing product lines.